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| Moderated by: Richard Hefner | Page:   1 2 |
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| Kanilea Deluxe T-1 - General Ukulele - Ukulele - ezFolk Forums | |||||||||||||||
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TomHB Approved 
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I bought a Koa Pili Koko soprano from MGM, which is beautiful, and has an awesome tone, but it did have a slight fret buzz on the A string when strummed hard -- and I use a wedgie plectrum so I do strum pretty hard, compared to a finger-strummer. The action is very low, which is good, so it was very easy to understand that fret buzz may happen when strummed vigorously, and not really a shock to me. I'd planned to put Aquilas on anyway because I love their tone and feel, so I did that (they were a tight fit in the bridge slots, which I think were cut for thinner Hilos) but the buzz was still there, though a bit lessened. I figured it may settle out eventually, but in the mean time I sanded down a flat toothpick very thin and put it under the rosewood saddle, and VOILA! buzz gone. Then, several months later, I took the toothpick out, and VOILA! (again) the neck had settled out, and it has no buzz at all now, and a great low action. As has been stated here, these are natural wood products, and will move and change when submitted to continent/climate changes, long flights and truck rides. That's to be expected. And I usually end up doing a setup on most every guitar I own anyway, so I don't expect a uke to be any different. In fact even traveling with a guitar with a truss rod to another state can mess with the action, and require an adjustment. I can understand the frustration, however. Especially about the manufacturer leaving a lock washer in the body. But instrument cord jacks coming loose is just the reality of life, with a guitar or uke. I always have to tighten mine up occasionally, and you don’t really want to “crank” down on it when it’s thin solid wood, or it could crack it. Anyway, my $.02  Last edited on Wed May 14th, 2008 02:10 am by TomHB |
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RTL Approved
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For those still interested, a three day turn around time has turned into nearly three weeks. They received the instrument nearly three weeks ago, advised that their luthier would work on it two weeks ago, and stated they would let me know once it was ready to ship back. As you would expect, I've heard nothing. I've contacted them and am still waiting. This has been a terrible experience on all fronts. It has quite seriously put me off of buying another uke for some time... and that is perhaps the most disappointing thing. I don't even feel like playing my Bushman Jenny.
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Witters Approved
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I believe that power sellers on ebay who probably run their business outside of ebay as well do not have the time to personally check every item. I think that is a problem because the buyer relies on the seller to make sure their instrument is A1 standard before sending it. To blame a third person (the maker) is passing the buck because regardless if there was strings on it which does not match properly, that should not be passed on to the buyer. Talk about humidity, wood, change of climate etc, is also smoke screening the problem, even though that point is relevant, because as far as I know there is no warning ever made to anyone when they purchase. This is a very negative post I know, but this problem that RTL encountered is far from unique. I have worked in quality control and I can tell you that there is always insufficient time to check every product in large manufacturing. That is why we rely on the retailer to recognize problems after they receive it and before passing it on to the buyer. Many instruments are bought by mail because there really is little alternative. That is why items must be 100% otherwise you have the pain and inconvenience of sending it back. And believe it or not, the percentage of returns is very small when it comes to buying abroad or buying instruments in general. Ill fitting tuners, saddle misaligned, and about a half dozen other things, I have heard about in the past from retailers who use mail. This is just not good enough as though they send it out with a "that will do" attitude. I to have to rely on mail so that is why I would never buy any Ukulele at a high price until I check it out personally first, which is very rare.
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UkeForever Approved 
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"In my experience, Worth strings are more likely to buzz than Aquilas because they seem to have lower tension." My experience is the direct opposite--I have found that Aquilas are more likely to buzz, and to me, the Worth browns seem like they have a higher tension. I use Worth brown mediums on my Kanilea. RTL, as for the wait, so far we're still in the normal range of turnaround for large companies, as painful as the wait can be. Don't be disheartened, and play that Bushman in the mean time!
____________________ Don't let the door hit 'ya where the good Lord split 'ya. John Rockwell's Crazy Songs 
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RTL Approved
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I understand this is still a reasonable wait, however before I sent it to them, I made certain to ask very specific questions about what would be happening... and in my opinion, if you are telling your client that you will get the work done in three days, it should not take three weeks (not counting delivery time). If they cannot be trusted to keep their word on that, then what is to keep them from going against everything else they said. To be quite honest, I am worried about what will be waiting for me when it is returned. I've little to no faith in anyone I've had to deal with for this now.
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D9sus4 Approved
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RTL wrote: For those still interested, a three day turn around time has turned into nearly three weeks. RTL, Thanks for the update, I was hoping for better news, but that helps me to decide that I should go ahead and take my Kanilea, which is experiencing the same problem as yours, to my local luthier for adjustment instead of shipping it back to Kanilea. Although it's not a bad uke, I wouldn't buy another one or recommend it now based on our experience. In the meantime, I have purchased a Kamaka tenor which plays great, a Kelii 8-string tenor which is pretty good too, and a Mele tenor which I wouldn't recommend unless you can buy it cheap. Now I'm looking for a KoAloha tenor uke. RTL, don't give up hope and don't stop playing. There's a uke out there somewhere with your name on it that'll turn you around. Mahalo, Dave
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RTL Approved
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What's funny is that I'd saved up another nice chunk of change from a ton of overtime I had to do, and had been considering picking up another very nice uke. I've been so disgusted by this whole process (you have to remember I didn't even have it for a month before having to send it off), that instead of buying a new uke, I bought a new 46" LCD TV. *hangs head in shame*
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D9sus4 Approved
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Nothing wrong with having a 46" LCD TV. Actually, it's on my list right after I buy a KoAloha Tenor uke It'll also make it nicer to watch your uke training videos.
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hiloguitars Approved
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l suggest you call Kanilea directly 808 234 2868.I sell there Ukuleles at my shop Hilo Guitars and  I know that they would want to know about your problem and help resolve it.they pride themselves in there customer service,Ken Cameron\ Owner Hilo Guitars and Ukuleles
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| ezFolk Forums > Ukulele > General Ukulele > Kanilea Deluxe T-1 | |
